Refund policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your LakeShire Boutique purchase, we realize there are times you may need to return a product. Not all products can be returned. Please review the information below if you need to return an approved item. Shipping times can vary between 5-10 business days. Refunds will not be issued if your purchase is not received before the allotted timeframe. 

We have a 30-day return policy, which means you have 30-days after receiving your item to request a return. 

Merchandise must be in its original, unworn with tags, unopened, and unused condition to grant a full refund. You'll also need the receipt or proof of purchase. Refunds will not be issued otherwise.

We regret that we do not refund the original shipping costs with the return. You will be responsible for the return shipping & handling charges, which will not be refunded unless you received damaged merchandise (see Damaged Products Policy)

Once we have received your package, it will usually take 3-20 business days, varying with different banks, for buyers to receive the refund. 

You can always contact us for any return questions at info@lakeshire-boutique.com.

Damaged Products Policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Please record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages. We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded within 30 days on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.

Please do not mail any packages C.O.D. (cash on delivery), as the merchandise will not be accepted by our warehouse.

Don't hesitate to contact customer service with questions by email at info@lakeshire-boutique.com

Return/Exchange F.A.Q.s

How long will it take to receive a credit for my returned items?

Once received, returns are processed within 3-20 business days. The time to post a credit to your account can vary, and the issuing bank determines it. Don't hesitate to get in touch with the issuing bank for details.

When I exchange an item, two transactions are on my credit card. Can you explain?

When an exchange is requested, it is completed in two steps:

1) A credit is issued for the item(s) returned.

2) A new order is processed for the requested exchange item(s).

Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization, and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange coincide, it may take longer for the credit to post to your account, depending upon the bank's processing times for credits.

I ordered/received the wrong product. Can I return it?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email us for assistance at info@lakeshire-boutique.com.

My item arrived damaged. What should I do?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right. If you received damaged merchandise, please retain the box, packaging, and all contents. Please email us for assistance at info@lakeshire-boutique.com.

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