Refund policy

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your LakeShire Boutique purchase, we realize there are times you may need to return a product. Not all products are able to be returned. If you will need to return an approved item, please review the information below.

We have a 30-day return policy, which means you have 30-days after receiving your item to request a return. 

Merchandise must be in its original, unworn with tags, unopened, and unused condition to grant a full refund. Refunds will not be issued otherwise. You'll also need the receipt or proof of purchase.

We regret that we do not refund original shipping costs with the return. You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy)

Once we have received your package, it will usually takes 3-20 business days, varying with different banks, for buyers to receive the refund. 

You can always contact us for any return question at info@lakeshire-boutique.com .

Damaged Products Policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 30 days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please do not mail any packages C.O.D. (cash on delivery), as they will not be accepted.

Please contact customer service with any questions by email at info@lakeshire-boutique.com 

Return/Exchange FAQs

How long will it take to receive a credit for my returned items?

Once received, returns are processed with 3-20 business days. The time to post a credit to your account can vary and it determined by the issuing bank. Please contact the issuing bank for details.

When I exchange an item, there are two transactions on my credit card. Can you explain?

When an exchange is requested, it is completed in two steps:

1) A credit is issued for the item(s) returned.

2) A new order is processed for the item(s) requested in exchange.

Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

I ordered/received the wrong product. Can I return it?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email us for assistance at info@lakeshire-boutique.com .

My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email us for assistance at info@lakeshire-boutique.com .

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